Privacy Policy#

1. Introduction#

Welcome to ScUberVan ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using ScUberVan, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect#

2.1 Personal Information#

We collect the following types of personal information:

• Account Information: Name, email address, phone number, and profile photo
• Student Information: Student name, grade, school information, and parent/guardian details
• Location Data: Real-time GPS location of school vans (driver app only)
• Contact Information: Emergency contacts and authorized guardians

2.2 Automatically Collected Information#

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App features used, time spent, interaction patterns
• Log Data: IP address, access times, app crashes, and performance data

2.3 Location Information#

For drivers, we collect precise real-time location data to enable van tracking features. For parents, we only display the location of the assigned van and do not collect parent location data unless explicitly permitted for specific features.

3. How We Use Your Information#

We use the collected information for the following purposes:

• Service Delivery: Provide real-time van tracking, ETA calculations, and arrival notifications
• Communication: Send important updates, service announcements, and customer support
• Safety & Security: Ensure student safety, verify user identities, and prevent fraud
• App Improvement: Analyze usage patterns to improve features and user experience
• Compliance: Meet legal obligations and enforce our terms of service
• Analytics: Generate aggregated, anonymized statistics about app usage

4. Data Sharing and Disclosure#

4.1 Service Providers#

We may share your information with trusted third-party service providers who assist us in operating our app, including:

• Cloud hosting and storage providers
• Analytics and performance monitoring services
• Customer support tools
• Payment processors (if applicable)

4.2 School and Transportation Partners#

We may share relevant information with schools and authorized transportation providers to facilitate service delivery and ensure student safety.

4.3 Legal Requirements#

We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.

4.4 No Sale of Personal Data#

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security#

We implement industry-standard security measures to protect your personal information:

• End-to-end encryption for sensitive data transmission
• Secure cloud storage with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Multi-factor authentication for account access

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Children's Privacy#

ScUberVan is designed for use by parents and guardians to track their children's school transportation. We do not knowingly collect personal information directly from children under 13 years of age. Student information is provided by parents/guardians or authorized school personnel.

If we become aware that we have collected personal information from a child under 13 without parental consent, we will immediately remove such information from our systems.

7. Your Rights and Choices#

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deactivation: Deactivate your account to disable access while preserving linked data
• Deletion: Request permanent deletion of your account and associated data by contacting support
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a structured, machine-readable format
• Withdraw Consent: Revoke previously granted permissions

To exercise these rights, please contact us at support@ilmux.com.

8. Location Data and Permissions#

8.1 Driver Location Tracking#

Drivers must enable location permissions for the app to function properly. Location data is collected in real-time during active trips only and is used solely for tracking and ETA calculations.

8.2 Parent Location (Optional)#

Parents are not required to share their location. If location permissions are granted, we may use it to provide enhanced features like proximity alerts.

8.3 Managing Permissions#

You can manage location permissions through your device settings at any time. Note that disabling location for driver accounts will prevent the app from functioning properly.

9. Data Retention#

We retain your personal information for as long as your account remains active and until you request deletion. Specifically:

• Active Accounts: All data, including trip history and location data, is retained indefinitely while your account is active
• User-Requested Deletion: You can request deletion of your account and all associated data at any time
• Deactivated Accounts: When you deactivate your account via the app, your data is retained to preserve linked records (e.g., trip history)
• Permanent Deletion: Data is permanently deleted only upon specific request to our support team, except where retention is required by law
• Legal Compliance: Some data may be retained longer to comply with legal obligations

10. Third-Party Services#

Our app may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Third-party services we use include:

• Google Maps Platform (for mapping and location services)
• Firebase (for authentication and analytics)
• Cloud infrastructure providers

11. International Data Transfers#

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers.

We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy#

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy in the app
• Sending an email notification to your registered email address
• Displaying a prominent notice in the app

Your continued use of the app after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us#

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Compliance with Platform Store Requirements#

14.1 Google Play Store#

This app complies with Google Play's data safety requirements. All data collection and usage practices described in this policy are disclosed in our Play Store listing.

14.2 Apple App Store#

This app complies with Apple's App Store privacy requirements, including data collection disclosures and user privacy protections as outlined in Apple's Human Interface Guidelines.